About Thoroughtec Solar & Electrical

AS Electrical started 12 years ago trading as a sole Trader and quickly involved into a company of thoroughbreds. Over the years an excellent reputation was earned for domestic, commercial, and industrial electrical services as well as solar installations and data cabling. Andre's both sons, Brandon and Adrian, when finished their school career started out with Andre as two electrical apprentices.  Once passed their apprenticeships Brandon headed into the mechanical side of solar renewable energy while Adrian started specialising in customer care and sales.  We soon started realizing our reputation for quality workmanship, timely service, and competitive rates will be the hallmark of a successful service business in Adelaide.

The Thoroughtec team feel we set ourselves apart by setting high service standards:-

  • we always turn up when we say we will because we value your time
  • we only employ well trained efficient staff so that your job gets done right
  • we always contact our customers to confirm our arrival time, so you know we're on the way
  • we always offer to clean up afterwards
  • we 100% guarantee all of our work


Our team are proud of the fact our company was recognised for excellence in commitment to customer service and after sales support in 2002 by Solar Shop receiving the "Above and Beyond " Trophy as well as the Awards of Excellence .Thoroughtec invests heavily in training our staff, tradespeople and technicians to provide you with the most up-to-date practices available. Our team are supplied with fully equipped and stocked service vehicles, with modern testing and fault analysis equipment as well as other tools necessary to get you or your solar system installed.

We have established reliable service systems and through these systems, we deliver the highest levels of customer satisfaction for over 20,000 solar installations in the last 15 years throughout WA, Victoria and especially Adelaide.

Why use us :

Our staff undertake regular training according to their areas of speciality. We ensure that all our staff are fully trained in their trade and in all aspects of safety and provide regular opportunities to cross skill into other areas.

Quality, Safety and the Enviroment:

Thoroughtec is committed to providing quality solutions. We have developed and are continually improving our integrated management systems.

Quality:

Thoroughtec is dedicated to providing a Quality Management System which complies with the requirements of AS/ISO 9001:2016 Quality management systems. Our work complies with all of the relevant Australian standards.

Safety:

Thoroughtec are committed to and work with systems necessary to fulfil the requirements of the:

  • Electricity Safety Act 2002.
  • Electrical Safety Regulation 2013.
  • Work Health and Safety Regulation 2011.
  • South Australian Electrical Contracting Industry Code of Practice 2013.

All customer safety standards and policies.

All of our staff have been fully trained in occupational health and safety and are holders of the Induction white cards. All staff have had CPR training and carry appropriate personal protective equipment. Our staff do not work with asbestos and will ensure that appropriately skilled and licenced professionals are engaged to work with asbestos.

We really are the best in the solar business. Working with Clean Energy Council Approved electricians, such as Thoroughtec Solar & Electrical, means that you are choosing a contractor who can provide safe and energy efficient solutions for your home or business.
When safety cannot be sacrificed, Thoroughtec can deliver. All electricians are qualified to provide the highest standard of work and electrical safety. This means you can be sure you are receiving quality work to your premises.

How did Thoroughtec Solar & Electrical became a Clean Energy Council Approved Solar Retailer?

Thoroughtec Solar & Electrical displayed a recognised safety management plan, pass all annual safety audits, can give energy efficiency advice to clients, offer a guarantee on work, display a team of qualified electricians with over 3 years experience and abide by the code of ethics.

Environmental:

Thoroughtec Solar & Electrical acknowledge the importance of protecting the environment as part of a global community. We are committed to implementing an Environmental Management System to minimise environmental risk from company activities.
We will strive for continual improvement and prevention of pollution and will comply with all Environmental Laws, Regulations and other requirements under our contracts of service.


Our guarantee:

At Thoroughtec Solar & Electrical we want our customers to be amazed by the commitment and level of professionalism that we provide.“Our goal is to provide you with a level of customer service much higher than that normally anticipated in the trades industry.”

Whether we come to your home to fix a faulty powerpoint, or we install a large commercial solar project, we aim to offer a positive customer experience from enquiry to completion.

'Our Guarantee' lets you know what you can and should expect from us and what we are doing to hold ourselves accountable every day.

We will provide customers with an accurate bill. If you have any concerns about your bill please do not hesitate to contact our office to obtain more details on. We will treat you and your home with courtesy and respect.

Our staff will arrive in a clean, sign written vehicle and will be wearing a uniform. All our trades specialists are trained and equipped to carry out a comprehensive assessment of the job on the first visit.

We guarantee our team will offer to clean up before they leave. Many of our customers are happy to do their own clean up to reduce costs, and we respect that decision. We will respect your time.

When you book your job, we will provide you with an appointment window or a fixed time of arrival.

The first job of the day is a fixed time appointment and we will arrive at that time. This can be between 7 am - 8 am depending on your requirements. Other appointments are booked as appointment windows. Unfortunately, variables can affect when we arrive at your job. Aspects such as travel time in traffic and how long it will take to complete previous jobs that day can alter start times. Until we fully assess the works needed, we cannot be 100% sure of how long the job will take. We will always keep you as informed as we possibly can.

We will advise you ahead of time if any changes are necessary due to adverse weather conditions, staff illness or traffic accidents. We can answer your questions at your convenience.
You can contact us 24 hours a day, 7 days a week, 365 days per year, regarding any service-related issue in any of the following ways. Simply choose the method which suits you best:

Call us on 0447 447 170 or complete an online enquiry via our contact form , and receive a response within 24 hours.

Our extensive service centre team means our trade specialists in the field can focus on completing jobs rather than taking phone calls. We are committed to providing competitive quotes.

From the installation of powerpoints to the purchase of new solar systems, we aim to provide competitive pricing across all trades. Backed by over years experience you can be sure we will provide you with the most time-efficient and cost-effective way to solve your individual problem. We can provide emergency repairs and support.

We offer a 24-hour emergency Electrical services, so we can be there when you need us most. Make sure you let our service centre team know it's an emergency so that we can prioritise your job. We are committed to quality.

Thoroughtec Solar & Electrical is dedicated to providing a Quality Management System which complies with the requirements of AS/ISO 9001:2000. We provide a warranty on all work.

We are committed to providing a warranty on commercial work that we carry out. Domestic work is backed by a limited lifetime guarantee on labour. The exception to this is normal wear and tear of items such as rooftop dc isolators and fuses. In these cases, we will cover defective materials or work only.

All Thoroughtec Solar & Electrical team members are dedicated to meeting the commitments above and to exceeding your expectations. We're working very hard to serve our customers to the best of our ability and listen carefully to your feedback.

Andre van Jaarsveldt
Managing Director

logo cec designer logo cec designer logo cec designer logo cec designer logo cec designer logo cec designer logo cec designer